SHIPPING

All orders received in our online shop will be shipped the very next working day.

In a hurry? No problem, just choose to collect from our Boutique!

Boutique Opening Hours:

Mon - Sat: 10am to 6pm

Sunday: 11am to 4pm


STOCK

Here are some helpful points about stock:

All items shown on this site are in stock.

The quantity and sizes are shown next to each product.

All items on this shop are also on display and for sale in our Boutique.

Any item sold in the Boutique automatically updates the stock on this site.

You can buy products in this online shop and collect in the Boutique.

Any orders to be collected from the Boutique are immediately reserved and will not be sold to anyone else.

If you have any questions at all, please email: info@moniboutique.com or Call/Text/Whats App: 07544102664


RETURNS (for online orders)

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product.

A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 14 days

The product is in its original packaging

The product isn't used, damaged or modified/altered in any way

You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product: By email: info@moniboutique.com

Send the product with its original packing and the receipt or proof of purchase, to:

Moni Boutique Unit 4, Burlington Arcade, Old Christchurch Road, Bournemouth BH1 2HZ


RETURNS (for in-store purchases)

As a small business (and as per the Consumer Rights Act 2015) we are only able to offer refunds/exchanges under the following conditions:

An exchange/store credit will ONLY be offered if:

  • It is within 7 days of the purchase date.
  • A Moni Boutique receipt is presented.
  • Tags are still attached.
  • The item is not worn and not damaged.

A full refund will only be given if:

  • The item is faulty/damaged (unless known at time of purchase)
  • Has not been repaired/modified in any way.
  • Proof of purchase is shown (receipt or bank statement)

Moni Boutique reserves the right to decline requests for refunds or
exchanges/store credit if the above criteria are not met.


SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Moni Boutique.


DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.


SALE ITEMS

Unfortunately, sale items cannot be refunded, but only exchanged under the conditions above.


CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us: By email: info@moniboutique.com


TERMS AND CONDITIONS

To read our full terms and conditions, please click here: Terms & Conditions