Terms & Conditions

Last updated: May 16th, 2020

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.moniboutique.com website (the "Service") operated by Moni Boutique ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Shipping & Delivery


We dispatch all items that are in stock, the very same day when ordered before 12pm UK time. Orders received after that will be dispatched on the next working day (subject to stock).

Tracking information will be emailed to you for every shipment to UK addresses. For international orders, tracking is only provided when the express international shipping option is chosen.

We only use Royal Mail for delivery of online orders.

Please be aware that your item may take up to 5 working days to arrive. Moni Boutique has no control over the time it takes to deliver your order as this is solely in the hands of Royal Mail. We have noticed that in some regions of the UK, deliveries have arrived within 2 days, whilst in other regions is has taken 5 days. Please bear in mind, that during these unusual times of Covid-19, our Royal Mail delivery service might not be operating as normal.

Whilst we thank you for your overseas order, we must advise you that delivery times to international addresses is dependent on the country of your location and any relevant local postal services. We are unable to give precise delivery information and would always strongly recommend choosing a tracked delivery service which can be added in the check out process for an additional cost.

Refunds & Exchanges

For items purchased in the boutique:
As a small business (and as per the Consumer Rights Act 2015) we are only able to offer refunds/exchanges under the following conditions:

An exchange/store credit will ONLY be offered if:

  • It is within 7 days of purchase.
  • A Moni Boutique receipt is presented.
  • Tags are still attached.
  • The item is not worn and not damaged.

A FULL REFUND will ONLY be given if:

  • The item is faulty/damaged (unless known in advance)
  • The item has not been repaired/modified in any way.
  • Proof of purchase is shown (receipt or bank statement)

For items purchased online:
Every item IN STOCK ordered on the Moni Boutique website (www.moniboutique.com) is carefully inspected before it is shipped to ensure it is exactly how you expect it to be.

Moni Boutique is committed to ensuring complete satisfaction with online orders and we understand that online ordering is not always successful, therefore if you wish to return your purchase, please follow the instructions below:

To qualify for a refund, please return your purchase:

  • Within 14 days of purchase
  • Provide a copy of your receipt/order number.
  • Tags must NOT have been removed.
  • The item must NOT have been worn and NOT be damaged in any way.



Returns Address:

Moni Boutique
4 Burlington Arcade, Old Christchurch Road, Bournemouth BH1 2HZ.
Please note: Moni Boutique does not cover the cost of shipping of returned items.

Moni Boutique reserves the right to decline refunds if the above criteria are not met.


You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that Moni Boutique is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that Moni Boutique cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section "Availability, Errors and Inaccuracies" is without prejudice to existing statutory rights.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Moni Boutique and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Moni Boutique.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Moni Boutique.

Moni Boutique has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Moni Boutique shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


You agree to defend, indemnify and hold harmless Moni Boutique and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

Limitation Of Liability

In no event shall Moni Boutique, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Moni Boutique its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Moni Boutique ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Moni Boutique or any person for whom Moni Boutique is responsible, and even if Moni Boutique has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

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